Defective Order Policy (Or Replacement Policy)
If there is a defect in the product such as a broken band or mis-spelled word, we will replace the piece. Please email us with your order number and a photo of your defective product and we will replace immediately. This “defective” is only for misspelling and wrong product. Preference for spacing or alignment is not considered defective.Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.All requests for adjustments or replacements must be submitted within 30 days of ordering for us to replace.
Return, Refunds and Order Cancellation Policy
Product orders cannot be cancelled, returned or refunded once payment is received because these are all custom orders. Please be sure of your word and style choice before placing order.